We provide our customers with a dashboard where they can access their clalrail metrics via the callrail’s API.
Multiple users have complained that the number of missed calls is different in callrail’s dashboard and in our dashboard (callrails API).
This is because callrails dashboard includes voicemail calls as missed calls.
We use 2 endpoints where we don’t have the voicemail call as a metric:
those 2 endpoints have fields “missed_call” and “answered_calls”. They do NOT have “voicemail_calls” metric. Having this metric here would solve the issue.
I’m aware that the parameter “answer_status” allows to filter “missed”/“answered”/“voicemail” calls but it does not work for us as if we want to work efficiently with the API then we need all those metrics in a single api call.
Can you please add the metric such as “voicemail_call” that would allow us to mimic the number of missed calls as you show it in you dashboard, and this in a single api call?