I added the word “urgent” to this request because we cannot give any company a ‘reporting’ role until you remove the recordings from their permissions. They cannot be allowed to listen to personal information being discussed on the call. Please, urgently, do something about this. We cannot give any company access, period.
From what you can see, to what you can do, the user permissions for a user with a ‘reporting’ role gives WAY too much power. They can see too many features, change too much, and are allowed more permission than they should be allowed. It should literally be ‘reports’, and that’s it, just how the role is labeled. (not listening to calls, text conversations, or anything else for instance) It’s kind of crazy that someone thought a ‘reporting’ role should have access to this stuff. We’re giving third-parties access to view call reporting, not listen to our calls or have access to other features via a “Reporting” role. Is that even legal, are we liable for sharing these calls? This is something I really hope you fix asap.
Ideally, we should be able to use ‘default’ permissions for a Reporting or Manager role, or add/remove permissions and make the role a little more custom.