Text Messages With More Characters Please


To Callrail Team,

I do enjoy using Callrail for training CSRs, tracking Google Ads and Texting with our respective customers. Can you expand the character count from 140 to 280, please? While we strive for brevity in our text messages, having a little more space will be appreciated! Thank you for your time.


Hi @SocialForLloyds
Thanks for your request! Our text provider limits individual texts to 140 characters so if we lifted the limit, 1 message would be sent as multiple, individual, 140 character texts.

Would this be acceptable in your scenarios? If so I can raise this with the product team for consideration.

Thank you for being a CallRail customer and a member of our community!