Auto-tagging on Outbound Calls; option to set Responsive Routing for Tags (as well as Keywords)
Client has a Simulcall in his CallFlow. Someone calls in, doesn’t get him or his partner, goes to voicemail. If he calls them back, it should be his lead as a result. But because he called them back outbound instead of them calling in through the Simulcall, they will possibly get routed to his partner upon calling back, and then henceforth - lead lost. This could possibly be problematic for any number of sales teams that use our Call Flows!
If we could have auto-tagging on outbound calls, and then can adjust responsive routing to read for those tags (and not just keywords), this would make this whole process seamless and much more business-friendly.
Basically want to be able to assign an agent a contact (Phone Number) and also be able to have CallFlows route those numbers to the correct agent unless they have yet to be assigned to an agent, then it rings everyone’s phone.