Preventing customers from saving CallRail Number


#1

Hi,

My client would like to avoid customers from saving the CallRail number they called in on. Does anyone have any recommended strategies to get the customer to save the right number or sometime of hack they used?

Recording a greeting was recommended and I am thinking we could also send them an SMS with our real business line.

Your ideas are welcome, thanks!

Michael


#2

Hi Michael! In my experience working with customers, most of them do end up doing something similar to what you brought up. They typically just make sure to give the customer their main line while on the call with them and typically this works pretty well.

@paulhanney @AdamArkfeld Do you guys have any suggestions on this one?


#3

Hey @netex, what’s the reason they don’t want the number saved? If it’s a number assigned to that account, then it’ll always work. What sort of business does your client run?