Option To Not Send Out Daily Call Summary Reports When There Is No Call Activity


#1

Hello,

DialogTech has this feature from what our agency used to use.

When setting up daily call summary reports for a user, we were able to check a box that stated: “Don’t send a report out if there was no call activity”.

This way a blank report would not be sent out the following day if there was no call activity.

Many of my clients don’t get phone calls over the weekend because they are closed, yet they get a blank report the following day. This seems like a simple feature to add that would make Call Rail look more professional.

Does anyone like getting blank reports flowing to their email?

TY - Gene