Original submission to support:
Hi there. I see that recently we are now unable to set the Passwords and email that informatoin directly to our clients that we set up to have user access to the call rail system. We are concerned with losing this option because we had several complaints and feedback that when the system generated and set a new user their login information, it would wind up in the users spam or junk folder (the majority of the time).
We would like to be able to manage this ourselves for our clients. please advise.
response back from support:
Craig Henry (CallRail)
Nov 14, 3:59 PM EST
Thanks for reaching out to Support about this.
Unfortunately, we recently made a few changes to our system and that feature was removed. Going forward, clients will need to be sure to mark CallRail emails as not spam so they don’t go in there.
There is no way to only allow your account to stick with the previous way of setting passwords.
If there’s any other way I can be of service, please let me know.
Thank you for the information. I would like to make a plea, case for CallRail management discussing bringing this option back. Most users (our clients) are small business owners and their first time hearing about CallRail from our reps would be the discussion of the benefit of using it in our magazine, taking them through ensuring their email is properly set up to receive an “invitation” email from callrail just to set up access just isn’t a reality. At least with us being able to set them up with the password, we could ensure it was received since it’s coming from an @thehomemag.com email address, etc.
Long story short, things got a lot clearer when our office starting setting up and distributing the passwords as opposed to straight from the system.
If that could be passed along for user interface conversations (your clients, clients user interface) that would be great.