Would like to see a new filter added:
Single-Call vs Multi-Call
Unique vs Repeat
Say I want to filter out single-call results and only look only at customers who called me multiple times…I am currently unable to do so.
Say I want to filter out multi-call results and only look at customers who called me a single time…I am currently unable to do so.
Or if I want to look at a list of numbers who called me in a given date range (both new and returning), but don’t want to have to scroll through hundreds of instances where there is a 2nd or 3rd follow-up call…I just want to see one instance of each number that called me in that date range…I am currently unable to do so.
Currently, CallRail is able to define how many calls are new vs returning customers in a given time-frame via the First Time Caller filter.
What CallRail is missing is the ability to define how many calls are single vs multi-call. This could also be accomplished via a filter.