Would love to hear from others how you are using the new CallScribe and Keyword spotting options.
How we are using it: For a hotel I am working with we want to know if a call becomes a booking. So we are tracking the words: Booking, Reservation, Credit Card, AMEX, Visa, Mastercard, Discover.
Any other terms you think would apply?
Tell me how you are using this feature to find negative items.