Holiday Planning - Call Flows by Date


#1

Can we get a call flow filter that allows us to schedule dates in advance where it would go down 1 call flow (IE holidays) and then it could process per normal flows on other days? this would be a huge help!


#2

Hey there @matthewfgpm,

This update to call flows is not on our roadmap currently, but we’ll bring it to the product team’s attention that more people are asking for it. I definitely see how that could be helpful.

In the meantime, we suggest you create a holiday specific call flow with a label such as “Holiday Hours”. Then, you can manually update all of your numbers to route to this specific call flow during the holidays directly from the Numbers section. This way, you won’t have to go in and make major changes to an already existing call flow or continuously update multiple call flows whenever a holiday rolls around.

Hope this helps!