I am currently looking to migrate from PlumVoice (a very flexible IVR solution) to CallRail. The current problem I don’t have a solution for one that I am sure other users have figured out.
How do you provide an IVR solution for a National phone number (e.g., national customer service) which allows users, using an IVR to route to the proper local customer service phone number. This is easy if you only have a few local phone numbers for the customer to choose from. In our case we have 27 numbers, that is just to much for a old school “press 1 for aaaaa”.
Our current solution allows them to enter the abbreviation (e.g., enter GA for Georgia) into the phone and the IVR sends them to the proper local customer service center.
Thanks in advance, Ian