Google Data Studio - No Tracking Number, Start Time, Duration available


#1

Hello, I am trying to show CallRail data into Google Data Studio, but there is no Tracking number, start time, or Duration available in Metrics no matter what Dimension I choose. Is it missing a feature or am I mission some setting?
Thank you


#2

Hi @misook Our current Google Data Studio shows a summary of certain call metrics. It includes Average Duration (as well as Source, Total Calls, First Time Callers, Leads, Answered Calls & Missed Calls). It does not include Tracking Number or Start Time.

You can read more about the connector here: https://support.callrail.com/hc/en-us/articles/115004121343-Google-Data-Studio-Integration

And coming soon we’ll add a new connector that allows reporting similar summary call metrics across a time series.

Thank you!