Hi @jamesscaggs - There is a potential workaround you could use in this scenario, but CallRail can’t guarantee it. DISCLAIMER: In the event something like this breaks, our support team won’t be able to help resolve this - so if you decide to use it, please take that into consideration.
To count a conversion for a call to an Adwords extension, you’d have the number forwarding as such -
1 - Create a CallRail Tracking number. This number won’t be placed anywhere. It will simply be a forwarding destination for our Google Voice number. Make sure that this CallRail number is pointing to the correct destination number.
2 - Create a Google Voice number for the extension. When doing so, you’ll want to make sure call reporting is enabled. This number will forward to the CallRail tracking number we just created previously.
The flow of calls should now be:
Google Voice Number >>> CallRail Tracking Number >>> Destination Number
By passing the call through the Google Voice number, Google is able to collect a conversion. By forwarding the number through CallRail, we’re able to track the call and potentially record it.
Please note, in Callrail, all these calls will look like they are from one number (the GV number). Additionally, there will be delays that come with passing a call this many times.
Hopefully this provides some further clarity on options for what you’re trying to do, as well as the risks involved. Let me know if you have further questions and I’ll do my best to help!