Hey, just wanted to follow up on this and post some more details here! We don’t currently offer anything that can determine the location of the user before they call, but you do have a couple options as a workaround here.
If you do want to keep just one phone number on your website and still have customers routed to the most relevant location to them, Geo-Routing would be the best option for that. You can use CallRail’s Call Flow Builder so customers who call that one tracking number will be routed to the nearest location to them. You can either choose to have CallRail automatically route the caller based on their area code, or to have CallRail prompt the caller to enter their zip code, and then be routed to the location closest to that zip code.
Please let me know if you have any more questions, or if you found this info helpful