Let me preface this post by saying that I have used Callrail for years and have always been brand advocate sharing their name to many potential clients.
But lately I am finding the customer service response time to be VERY slow. My most recent ticket is almost 5 business days with no response (just got one yesterday with no solution just requesting more info). 5 days to even address an issue that is causing havoc for our client reporting is simply too long, especially for an addon I am paying extra for. I’ve even tried phoning. No luck.
Is anyone else experiencing this?