Contacts list or address book


#1

I use CallRail numbers as numbers in place of my cell phone #. I would like the ability to create contacts due to caller ID data for many numbers is not clear or representative of the actual caller. This is particularly important for SMS tracking… When scrolling through my messages, it can be extremely difficult to identify a potential client by their #/caller ID info.


#2

Hi @ChuckSierk, thanks for bringing this up! We actually have something in the works now that should solve this problem for you. Our product team is working on creating the ability to rename a “wireless caller” to something more descriptive and accurate. So, when you look through your calls, you’ll be able to manually rename users. When you look back, or as something new comes in, if you’ve already named the user it will show up with the name you’ve assigned. I’ll be sure to send you a message personally when this feature is ready for use!


#3

This will be an awesome feature! CallRail was already great and it just keeps getting better!


#4

I have hundreds of contacts and would love to see a bulk import option instead of having to rename them each manually. Or an active sync with Google Contacts.


#5

Hi @issypestcontrol

Interesting idea! I’ll take it to the product team for discussion!

Thank you for being a member of Community and a CallRail customer!
Christina


#6

Hi @issypestcontrol

The product team reviewed your request and while we understand the case for a better sync with your existing contacts, unfortunately it’s not a top priority on our roadmap. We’ll definitely keep it in mind in our plans/designs in the future.

Thank you for being a member of Community and a CallRail customer!
Christina