We use callrail and have the plugin installed on our wordpress site.
I noticed that our calls slowed - enormously. Upon further investigation I found 2 issues.
1 - the callrail plugin is replacing our office number with only one number - and not the 4 we have the in keyword pool.
2 - the number that the plugin replaces it with - is not click to call on mobile. So if you view our site on your cellphone, you cannot click the number and have your keypad pop up so that you can call. This is why our call volume slowed because none of our mobile traffic can just click the number and call.
Now we are faced with one of three options:
1 - getting callrail to fix. They first told us to hire developer since our number is hard coded on site (not true, it’s plugin issue)
2 - just go back to our office number and not have opp to hear calls - ditch callrail completely
3 - find alternative to callrail.
Is anyone else having this issue on their wp site?
Any alternatives to callrail - who seems to be dropping ball on this issue?