The system currently does not support forwarding calls to any number other than US when working as an Agent - meaning that an Admin has to change the call flow …
the advertised ‘Problem Resolution’
Forward Calls While Away from the Office
We genuinely understand how scary it can be to edit live call flows, so we’ve worked to remove that fear. Now, instead of worrying about the integrity of your call flow, each Agent can edit their own personal call forwarding preferences safely, effortlessly, and at any time without changing anything within the Call Flow Builder. Additionally, an Agent can configured themselves to ring up to 5 different phones simultaneously, ensuring they’ll never miss an important call.
Come on guys - lets see better international support … also any news on fixing the callback link from the email notification to allow call backs using the tracking number see : Callback link in notifications - doesn't work for customers outside US/Canada