Callback Link needs to support international customers


#1

The callback link sent to the notification user does not work for International users (e.g. UK).

I use the callback hyperlink provided in the notification email directly in our system (extracted from the email) - agents would click the link and be presented with the call back options to return a call via the tracking number… but … the fields for entering the number are too short for uk numbers …

Spoken to support who say that this feature is not available to UK / Intrnational customers ??? Please vote this up as this is critical for us … dont want all agents to be accessing the CallRail dashboard just want to give them to option of returning the call instantly.


#2

See link above - this post is a duplication -
Moderator can delete if necessary