Callback link in notifications - doesn't work for customers outside US/Canada


#1

Really would like the callback link that is provided in Callrail email notifications to provide the option of calling back the customer direct from the link (using the allocated tracking number) rather than agents having to log onto Lead Center to initiate a call via the softphone.

This is a limitation to customers outside of US and Canada that use the email notification.

We currently parse the URL for the callback link into our system to allow our customer agents to click the link — but the resultant screen where you enter your own number is masked to only accept US or canadian numbers

I have logged this with support over 3 months ago …
I also wonder , what is the process that Callrail adopt to evalaute these and are international customers needs on the roadmap?


#2

Hello luigidon,

I will bring this up with the product team and will let you know when I have an update. Thank you for your request!


Callback Link needs to support international customers