Please update the reporting Filter to allow us to see total unique “customers” who called in “today”. Yes we can filter by First Time Callers, but if that caller called 6 months ago, they wont be represented today.
We look at customer call volume daily, as your graph tries to illustrate. We are able to filter by Inbound Only (good), and then First Time Caller (meh). The good part of First Time Caller filter means if someone called us 10 times, at least they are only represented once…UNLESS they called yesterday. Then they dont show up for today’s report.
Please configure the report to show First Time Callers for TODAY, or a customizable timeframe (this week, last month, whatever). Right now, unless we count it manually, we cant get an accurate number of 1 time callers (unique customers) who called today. The reporting is jacked and misrepresents unique customers for the day. Please advise, thank you -