Call Tagging and/or Responsive Routing Call Flow Builder step for repeat callers by phone number


#1

A client of mine requested that we add the ability to either tag or route repeat callers based upon phone number and number of times they’ve called. For example, a person who’s called more than 5 times (such as a staff member or vendor, etc) would be tagged and then routed accordingly based upon their phone number and number of times they have called - either using Keypad Scoring to automate the tag, or from within a Responsive Routing and subsequent Tag step in a call flow.