Call Log Not Showing Organic Traffic


After setting up a kw pool (unfiltered: allowing adwords, organic, direct etc) I see that it is labeling organic calls as direct.

To test I used a spare phone and searched “insulation contractor near me”, clicked through to my site from the search results, and called from the dynamically inserted number at the top. Shortly after in the call log, the source appeared as “direct”. Any ideas?


Hi @Zac! This sounds like a technical issue with your account that our support team can assist with. I’ve gone ahead and submitted a ticket for you so you should be hearing from them shortly. :slight_smile:


Thanks Yara!!!