Hey Jason -
Thanks for the quick response. That’s awesome news! I know you guys are working hard on forms and chat, but I’m guessing that a lot of your existing clients would love to ditch their IVR providers and move all their phone numbers to you guys, just as soon as Call Flow gets more features.
We’d love to be in the beta program and to see extensions, dial by name and, most importantly, to allow users the ability to answer a call that’s on hold (i.e., in queue). Having queues with multiple users and routing options would be great but, as of now, it would be a huge improvement just to allow us to answer the phone while a caller is on hold. That is, we can currently add a greeting message (which would play hold music for a few minutes), but we have no way to pick up the call while that person is on hold (i.e., listening to the greeting message).
As for Responsive Routing by tag, it seems like Tags can be a rather simple condition to add, given that Responsive Routing is already in production, and tags already exist in your system? This would allow users to tag incoming calls in the Lead Center, so that any future calls from the same caller could be routed more appropriately (in our case, to a different user/company/number).
Thanks again, and looking forward to the changes!